Support

The help center

326energy is operated by CK Online Shopping LLC. Find policy answers below or email support@326energy.com.

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Policies and support in one place

Processing, delivery estimates, addresses, and tracking.

30-day standard returns, plus help with damaged, defective, or incorrect deliveries.

Our 24-month seller-backed warranty and how to request help.

Compare expansion batteries and solar panels by model.

Card-only payments, total review, and payment support.

Email, hours, and message form.

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Our hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays; we normally reply within 1 business day.