Support
The help center
Shipping, returns, warranty and compatibility, answered directly. If your question isn't here, a person on our team will read your message.
Start here
Policies and support in one place
Shipping & delivery
Carriers, timelines and tracking.
Read moreReturns & refunds
Our 30-day return window, step by step.
Read moreWarranty
Coverage lengths by model and how to file a claim.
Read moreCompatibility
Check expansion batteries and solar panels by model.
Read morePayment policy
Accepted methods, timing and payment help.
Read moreContact us
Email, phone, hours and message form.
Read moreCommon questions
Answers before you need to write in
Order tracking, compatibility, damage claims and payment, in one place.
Still need help?
Please send us your order number and model name. Our hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays; we normally reply within 1 business day.
Warranty
Coverage varies by model, not by brand
Every product page lists its exact warranty tier. Here's what each one means.
5-year warranty
Our most common coverage tier, applied to most stations, solar panels and expansion batteries in the catalog.
3+2-year warranty
3 years of standard coverage plus 2 additional years when the product is registered within 30 days of purchase.
2+1-year warranty
2 years of standard coverage plus 1 additional year when the product is registered within 30 days of purchase.
To file a claim, email us the order number, model name and a description of the issue. Most claims are resolved with a replacement part or unit; we'll always tell you which before shipping anything.
File a warranty claimFree standard shipping on all orders
Free standard shipping to the contiguous United States and Washington, DC. No minimum purchase or coupon required. Pay-on-delivery collection adds $22.50 when available. Processing: 1–2 business days. Delivery: 3–7 business days after shipment.
