Returns & refunds
Return & Refund Policy
Eligible purchases can be returned within 30 calendar days after delivery. We provide a prepaid return label at no cost.
Last updated September 14, 2026
Eligibility
You must request the return within 30 calendar days after delivery. The item must be unused, undamaged and in the condition received, with original packaging, serial labels and all included parts.
Proof of purchase is required. Products marked final sale, gift cards, personalized items, opened consumables and items damaged by misuse or unauthorized modification are not eligible unless defective or required otherwise by law.
Do not ship batteries or power stations without our instructions. Lithium battery returns may require carrier-specific packaging and labels.
Free return shipping
Approved returns include a prepaid shipping label. Do not send an item before receiving return authorization; unauthorized parcels may be delayed or returned to sender.
Authorized returns are directed to:
1201 W Peachtree St NW, Suite 2300
Atlanta, GA 30309, United States
Return process
Four straightforward steps
1. Request authorization
Contact support@shopcleanenergy.com within 30 calendar days after delivery. Include your order number, item and reason for the return.
2. Receive a prepaid label
We normally respond within 1 business day. If the item is eligible, we will email return instructions and a prepaid shipping label.
3. Pack and send the item
Pack the complete item securely, including included cables, manuals, accessories and original packaging. Remove or cover older shipping labels.
4. Inspection and refund
We inspect returns after delivery to our return facility and email the result. Approved refunds are sent as described below.
Damaged, defective or incorrect items
Contact us within 48 hours after delivery with your order number and clear photos of the item, packaging and shipping label. We will arrange a replacement, repair, missing part or refund at no return-shipping cost after review.
Cancellations and exchanges
Contact us promptly to request cancellation. We cannot guarantee cancellation after fulfillment begins. We do not process direct exchanges; return an eligible item and place a new order.
Refunds
After inspection, we email whether the return is approved or rejected and the reason. Approved online-payment refunds are issued to the original payment method, usually within 3–5 business days after approval. Your bank may take additional time to post the credit.
For an approved pay-on-delivery return, we will contact you to arrange a refund by company check. Original standard shipping was free. Any amount not refunded, such as damage beyond reasonable inspection, will be explained before the refund is issued and only where permitted by law.
Start a return
Contact our support team
Include your order number and product model. Never send payment details by email.
