Shipping
Shipping & Delivery Policy
Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.
No minimum. No coupon. Pay-on-delivery collection has a separate fee when available.
Free Standard Shipping on all orders
We are proud to offer Free Standard Shipping on all products and all orders within the Continental US — the 48 contiguous states and Washington, DC. No minimum purchase or coupon code is required. Shipping costs $0.00.
Standard Shipping (3–7 business days) — FREE
Shipping carrier: DHL Standard. Estimated transit time begins when your order ships.
Pay on delivery
Cashier’s check upon delivery. Standard shipping is $0.00; pay on delivery adds a $22.50 carrier collection fee based on one parcel per order. No card, bank details or prepayment are required online.
When the method is available, checkout shows the collection fee and total before confirmation. Online payment removes the collection fee. No card, bank details or prepayment are required for pay on delivery.
A cashier's check is due to the carrier at delivery. The $22.50 collection fee is based on one parcel per order and is included in the checkout total. Carrier eligibility, parcel count and the final tax treatment must be confirmed before shipment.
A pay-on-delivery order is accepted when its confirmation page appears after checkout. Save that page — it is the only place your order number and confirmation link are shown.
How it works
From confirmation to delivery
Order processing
1–2 business days
All orders are processed within 1–2 business days after your order confirmation email, excluding weekends and holidays.
DHL Standard
3–7 business days
Estimated delivery time after shipment. Processing time is additional; allow an estimated 4–9 business days from order confirmation to arrival.
Follow your delivery
Tracking by email
Once your order ships, you will receive a notification email containing your tracking information. Allow up to 48 hours for tracking updates to appear.
Business days are Monday through Friday, excluding holidays. Delivery times are estimates, not guarantees; weather, address verification, high order volume and carrier disruptions may cause delays. We do not ship until online payment is confirmed or a pay-on-delivery order is verified.
If an item is unavailable, we will contact you before shipment. Orders containing multiple products may arrive in separate parcels, but standard shipping remains free.
Delivery area
Continental US only
Continental US — the 48 contiguous states and Washington, DC.
Where we deliver
Free shipping applies to every product at residential, business and P.O. Box addresses within our delivery area.
Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Washington, DC, Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY).
Excluded destinations
We do not ship to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), the U.S. Virgin Islands (VI), American Samoa (AS), the Northern Mariana Islands (MP), other U.S. island territories, APO/FPO/DPO military addresses, or international destinations.
P.O. Boxes and military addresses
P.O. Box delivery depends on the product dimensions and carrier eligibility; checkout or support must confirm availability before payment. We do not deliver to APO, FPO or DPO military addresses, including addresses using AA, AE or AP state codes.
Tracking your order
When your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to update on the carrier's website. Use the tracking link in your shipping email to view carrier updates.
Need help with your shipment? Email support@shopcleanenergy.com with your order number.
